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1.General terms of sale also called  ‘’GTS’’

1.1   These general General Terms of Sale on-line sale (hereinafter "GTS") to govern the contract (the "AGREEMENT") for the sale of the products (the "Product" or "Products") offered by Domofox Direct Sales Srl - Located in Rovereto (TN), Via Vittoria, 15 / b - 38068 CF / VAT number 02071830224, registered at REA n. TN 198 344 (hereinafter "domofox") - through its online store (hereinafter the "Site") to users of this website (hereinafter the "CUSTOMER" or "CUSTOMER").

1.2   1.2 Items 5.8 and 7 of the "GTS"  will apply and only if the CUSTOMER may qualify as a "consumer" under art. 3, co. 1, letter. a) of Legislative Decree no. September 6, 2005, n. 206 (hereinafter the "Code"), that is "a natural person who is acting for purposes which are outside his business or profession."

2         Effectiveness and change the General Terms of sale

2.1   The GTS are available on the Site to be easily read by the Client prior to the purchase of a PRODUCT, considered accepted at the time that the client will execute the order, stored on client computer and reproduced on paper by printing the file in which are contained.

2.2   The GTS apply to the sale of the PRODUCTS are those published on the SITE on the date of the order   relating to the PRODUCTS. The CLIENT, therefore, must perform the above action before making any purchase.

2.3   The mere tolerance or non-objection by DOMOFOX for any breach of the Client against to the contents of the GTS shall not be construed as tacit acceptance of such defaults, or as a desire to depart from what was agreed between the parties.


3         Sales procedure

3.1   CUSTOMER wishing to purchase the PRODUCTS must manifest this desire through a request made directly on the SITE where, following the procedures described above, will forward the purchase order and payment. The payment will be processed by DOMOFOX Direct Sales Ltd.

3.2   Upon receipt of the purchase order issued by the CUSTOMER, DOMOFOX send it to the receipt of the purchase order, containing a summary of the content of the information relating to the sale, and will proceed with the purchase, except as provided in paragraph 4.2.

3.3   The AGREEMENT is governed the purchase order issued by the CUSTOMER, from receipt of the order issued by DOMOFOX and GTS.


4         Rights and obligations of DOMOFOX LTD

4.1   Delivery of Products: DOMOFOX, except as provided in paragraph 4.2, is committed to deliver the Products within 24 hours for the products in stock, and 7 working days for products out of stock.

4.2   The goods will be delivered at your location to the carrier for transporting them to the address indicated by the Client in the purchase order. DOMOFOX not be responsible for delivery errors due to inaccuracies or incompleteness in the compilation of the purchase order by the Client, as well as the damage suffered by Products after delivery to the carrier for transportation of the same and delays in the delivery quest 'last due to logistical problems or DOMOFOX.

4.3   Unavailability of PRODUCTS: In case of non-execution of the purchase by DOMOFOX due to temporary unavailability of PRODUCT required DOMOFOX within 30 days of receiving the order, inform the CLIENT via email of the cancellation of 'order and free will, on receipt the bank of the CLIENT, the purchase price if already paid for the purchase of Products no longer available. The unavailability of one or more of the Products ordered are not, however, assign to the Client the right to cancel the entire order.

4.4   Promotions: DOMOFOX develops during set intervals, promotional campaigns in order to promote the registration of new members into its service. DOMOFOX reserves the right to interpret the terms of application of promotions, communicating extend them as and when due, or proceed to the exclusion of any participant in the promotion if you identify anomalies, misuse or unethical behavior in the participation of the same.


5         Rights and obligations of the customer

5.1   The CLIENT is solely responsible the veracity and correctness of information provided to DOMOFOX and   requests from the SITE and is committed to communicate any changes in the input data.

5.2   2 The CLIENT, after sending the purchase order declares

a) that he have read, understood and accepted these General Conditions;

b) to be an adult, have the legal capacity to act.

5.4 Consideration: The prices of the Products are actually displayed on the SITE at the time of the order by the CUSTOMER. The prices of the products appearing on the Site, are Italian 21% VAT included. The prices listed on the SITE for each of the PRODUCTS will be added to the cost of transporting the same to be duly highlighted prior to the issuance of the purchase order by the Client and received confirmation of the same.

5.5   Payments: The CLIENT agrees to pay the amount due in advance of the delivery of the Products, using the payment method indicated on the SITE at the time of the purchase order. In case of payment by credit card, the Client undertakes, at the request of DOMOFOX, to send a copy of your passport showing the actual ownership of the credit card used, it being understood that, if required sending, DOMOFOX may refuse the payment and cancel the order. The receipt for the order will be displayed on the SITE and can be printed using the appropriate link.

5.6   Reception of the PRODUCTS: Upon delivery of the PRODUCTS to the CUSTOMER by the carrier for its transport, the Client will have to check the presence of the carrier:

  1. that the amount and type of Products ordered are the same as indicated in the shipping document;
  2. that the packaging used for transportation is intact, not damaged, wet or otherwise altered, even in the closing materials. Any anomalies must be reported in immediately to the carrier upon receipt of the Products by their indication in the delivery note.

5.7   Support: If you need any assistance or complaints relating to the PRODUCTS purchased the CUSTOMER must contact DOMOFOX at the addresses set out in point 11 of the GTS.

5.8    Warranty: DOMOFOX will give, in relation to the PRODUCTS purchased by the CLIENT, the legal guarantee of compliance with the terms and conditions laid down in Articles. 128 et seq. the CODE. In particular, the rights arising from this guarantee may be exercised provided that the Products have been used properly with due care and in accordance with the intended use and as required in the guidelines attached, and upon presentation by the CUSTOMER of delivery note and receipt with the same serial number for order. The costs related to the return of Products to the exercise of the guarantee shall be borne by DOMOFOX.

5.9   CANCELLATION ORDER. DOMOFOX does not accept orders cancellations once the sale executed, for operational reasons. If you wish to cancel an order once the campaign finished, you'll need to make a return purchase products.


6         Using the site

6.1 Description and visualization of the PRODUCTS: The descriptions of the PRODUCTS and images on the Site are appropriate to what is made available from the suppliers of DOMOFOX SRL. Photographs and video presentation of the PRODUCTS in support of descriptive information are presented on the SITE for guidance in given the fact that the quality of the images (eg. Exact display and colors) may depend on the programs and tools used by the Client at the time of connection to the SITE.

6.2 Trouble DOMOFOX does not assume any responsibility for the problems caused to the Client by using the SITE and the technologies employed as independent of their will, such as, for example:

a) failure, delay or inability to access the SITE from the Client during the performance of the sales process;

b) failure, delay or inability into receipt by the Client, communications sent by DOMOFOX in related to the sale of the PRODUCTS

In any case, DOMOFOX is committed, as in their ability to solve problems that may occur and provide the necessary assistance to the Client in order to obtain a prompt and satisfactory resolution to these problems.

7         Right of revocation

7.1 The CUSTOMER, once have purchase the PRODUCTS, has the right to terminate the CONTRACT without penalty and without specifying the reason, as established by Articles. 64 and ss. the CODE, on condition that the Products to be returned are undamaged, complete with the original packaging and label and packaging used by DOMOFOX for shipping. Transport costs for the return will be charged on the Client.

7.2 Restitution

The only procedure that  you can make a restitution in DOMOFOX, is through a request from the store, in the area  RESTITUTION completed in all its parts. Then the request will be evaluated by DOMOFOX and returned to the Client indicating the authorization number made for credit note. The material must be returned at your expense with your courier to our office in its original packaging and complete with all its equipment.

7.3. Refund to PARTNER: The return of products will generate a refund equal to the cost of the products if intact and complete with original packaging within 7 working days. The products after this date will suffer a deduction equal to a 10% devaluation of the product PROVIDED BY DEPRECIATION CONDITIONS OF GOODS RETURN IN EFFECT FROM 1 JULY 2009. and a cost of € 5.00 restitution service The goods resulting non-intact and complete with original packaging will not be accepted and refunded. Only in the case that the product delivered is defective or incorrect, DOMOFOX  will reimburse the Member also shipping costs. Partial refunds will match partial refunds.

DOMOFOX LTD shall refund on the same system used for payment within 48 hours of confirmation of the arrival of the returned package in stock.

The display of the repayment of the credit note to the account or credit card of the partner will depend on the credit card type and bank account. For payments made via PayPal account, the procedure is the same as the previous case.

8         An express termination clause

8.1The CONTRACT shall automatically terminate pursuant to art. 1456 of the Civil Code in the event of failure by the Client, even if only one of the obligations assumed by it pursuant to paragraph 5 of the GTS (Rights and obligations of the client). Termination of the CONTRACT will occur if and when DOMOFOX declare that it intends to make use of this termination clause.

9. Intellectual and industrial property

9.1 DOMOFOX informs that the SITE, as well as all trademarks and logos used by DOMOFOX in connection with sales of the PRODUCTS, is protected by intellectual property rights and industrial standards and that is forbidden any kind of reproduction, communication, distribution, publication, modification or processing in any form or for any purpose they are, the SITE content, trademarks and logos used by DOMOFOX (including, but not limited to, works, images, photographs, drawings, dialogues, presentations, music, sounds, videos, graphics, colors, functionality and design of the SITE).

9.2 DOMOFOX assumes no responsibility regarding the trademarks and other distinctive signs that appear on the SITE PRODUCTS it distributes in relation to which the customer does not acquire any right, following the conclusion of the CONTRACT.

10. Personal Data Protection

10.1 DOMOFOX warrants to the CUSTOMER that their personal data collected in relation to the process of sale of the PRODUCTS will always be treated lawfully and correctly, in full compliance with the provisions of Legislative Decree no. 30th June 2003, n. 196.

10.2 For further information concerning the processing of personal data refer to the "Privacy Policy" and to information about the data yield from DOMOFOX, pursuant to art. 13 of Legislative Decree 196/2003., The CUSTOMER when registering on the SITE.  Please note that the CUSTOMER, in case you need further can contact  DOMOFOX directly at the addresses indicated below.


Viale della Vittoria, 15/b

38068 Rovereto (TN)


tel +39 0464.400112


11. The applicable law

11.1 The law governing the sale of the PRODUCTS is Italian, with particular reference to the provisions of the Italian CODE.

11.2  The invalidity of single clauses of CONTRACT or of the GTS does not imply the invalidity of the entire CONTRACT or the entire GTS.