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Shipments and returns

Delivery of the products:

DOMOFOX agrees to deliver the Products within 24 hours of the products in stock, and 7 working days for products out of stock. The goods will be delivered at your site to the carrier for transporting them to the address you indicated in the purchase order.

Transport expenses will be charged based on the total weight of the goods ordered.

DOMOFOX not be responsible for delivery errors due to inaccuracies or incomplete in the compilation of the purchase order from the customer, as well as the damage suffered by Products after delivery to the carrier for transportation of the same and delays in the delivery quest 'last due to logistical problems or DOMOFOX.

We make deliveries all over the Italian territory and UE state members.

Delivery is made by GLS courier  and we do not accepted mailboxes.

Alternatively, if you want to pick up the goods with your own courier, make a note the order form and specify the name of the courier, telephone number and number of the contract or subscription contract with the same.

 

How to return the goods

The only procedure that  you can make a restitution in DOMOFOX, is through a request from the store, in the area  RESTITUTION completed in all its parts. Then the request will be evaluated by DOMOFOX and returned to the Client indicating the authorization number made for credit note. The material must be returned at your expense with your courier to our office in its original packaging and complete with all its equipment.

Delivery note *** The Delivery note for return must indicate as the causal "made for credit note" and will be referred to Delivery note with which we have delivered the goods.

IF THE GOODS ONCE RECEIVED AND VERIFIED, WILL NOT BE GOOD FOR RESALE, WE SHOULD CHARGE 10% OF THE VALUE DEPRECIATION AS PROVIDED UNDER CONDITIONS OF GOODS RETURN IN EFFECT FROM 1 JULY 2009.